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HID-RATION

Terms and Conditions 

1 General establishments.

The Terms and Conditions establish the following:

the general terms of use of the online store operated by OSMOTEQ Sp. z o.o. with its registered seat at the address of ul. Toruńska 148, 87-800 Włocławek; KRS (national court register number) 0000894781; NIP (taxpayer identification number) 4660428539; e-mail: kontakt@hid-ration.com, through the website available at hid-ration.com by Users kontakt@hid-ration.com za pośrednictwem Strony Internetowej hid-ration.com

the terms and conditions of conclusion and fulfilment of product sales agreements.

the terms and conditions for conclusion and termination of sales agreements by HID-RATION.COM.

2 Definitions.

HID-RATION.COM online store – the interactive internet platform constituting property of the Seller and allowing the User to purchase Products under the standards established in these Terms and Conditions, simultaneously the owner of the hid-ration.com website. For a full list of Products, please visit www.hid-ration.com/shop/

Prices – list of current COM Product prices available online at www.hid-ration.com/shop/, integral to the Terms and Conditions, available only to interested and registered users.

Business Days - weekdays Monday to Friday;

Privacy Policy – information on use of personal data in fulfilment of all requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter: “GDPR”).

Products – materials, devices, and all other equipment intended to be used as dietary supplements, water bottles, etc.

Terms and Conditions – these terms and conditions.

Registration – an actual action performed as specified in the Terms and Conditions and required for the User to take advantage of the functions of HID-RATION.COM.

Website – the web pages used by HID-RATION.COM to sell Products under the conditions established in these Terms and Conditions of hid-ration.com. hid-ration.com

Parties – Consumer or Entrepreneur with characteristics of a consumer or Entrepreneur and HID-RATION.COM.

Agreement – legal relation binding the Parties under the standards established in the Terms and Conditions between the User and HID-RATION.COM based on purchase of Products under the conditions established in these Terms and Conditions.

User – a natural person with full legal capacity and – in instances projected by commonly effective provisions – also a natural person with limited legal capacity; legal entity; or organisational entity without legal personality with legal capacity granted by the law who concluded or intends to conclude the Agreement with HID-RATION.COM.

3 General establishments.

These Terms and Conditions establish the rights and responsibilities of the parties, including the standards of Product sales by HID-RATION.COM, and simultaneously constitute an agreement pursuant to art. 384 of the Civil Code.

Approval of the Terms and Conditions is equivalent to expression of desire to conclude an agreement with HID-RATION.COM under the standards established in the Terms and Conditions.

The Terms and Conditions are provided continuously and free of charge by HID-RATION.COM on the Website and can be downloaded, read, displayed, and saved.

All rights to HID-RATION.COM, including proprietary copyrights and intellectual copyrights to the name, internet domain, Website, templates, forms, and logos, constitute property of HID-RATION.COM and cannot be used in ways other than those established in and compliant with the Terms and Conditions of HID-RATION.COM.

HID-RATION.COM reserves the right to publish content advertising the goods and services of third parties on the Website in forms commonly used online.

Ignorance of the Terms and Conditions does not release the user from their obedience and individuals failing to obey the Terms and Conditions may be removed from the User list.

HID-RATION.COM offers Users the ability to buy Products available on the Website from the Website.  

In each instance, Products are purchased pursuant to the Agreement concluded between HID-RATION.COM and the User under the standards specified in these Terms and Conditions and according to the current prices listed on the Website at the time of placement of the order by the User.

The prices listed on the Website are gross prices (including VAT) and are expressed in PLN. HID-RATION.COM issues an electronic invoice to the User, which will be delivered by e-mail to the address entered by the User upon purchase.

The user may pay for the Product through a financial service – Przelewy24 – and by traditional bank transfer.

4 Main characteristics and conclusion of the Agreement i sposób zawarcia Umowy

The mode and time of fulfilment of the Agreement by HID-RATION.COM is determined by the type of Product chosen by the User. The Party is informed of the mode and time of purchase fulfilment by HID-RATION.COM no later than upon the other Party’s expression of desire to enter the Agreement.

The User may conclude the Agreement with HID-RATION.COM as follows:

remotely by telephone or by means of electronic communication.

In order to conclude the Agreement, HID-RATION.COM provides electronic contact forms.

Conclusion of the Agreement entails the obligation to pay the established price as listed in the Prices available on the Website.

The User is obliged to enter the data marked as required. The data should be valid and true. All liability for providing untrue data falls exclusively to the User.

HID-RATION.COM shall promptly confirm receipt of the order to the User by e-mail; the Agreement is concluded in this moment.

After the order is released and the User approves the terms of payment, the User makes payment for the given Product according to the price listed on the Website upon placement of the order in question.

After the Agreement is concluded and the payment is made as specified in the Terms and Conditions, HID-RATION.COM delivers the Product as chosen by the User out of the options available upon placement of the order no later than within 4 Business Days following conclusion of the Agreement.

All instances of ineffective payment authorisation with exception of ineffective authorisation resulting from insufficient funds produce the need to reregister the pay card by the User.

The Product may be released to the User:

by being delivered to the address specified by the User in the order content under the reservation that the order payment total must include shipping fees as specified in the order content on the Website.

Failure to make payment for the Product shall delay the purchase transaction until the payment is registered.

HID-RATION.COM is obliged towards the User for delivery of the Product.

HID-RATION.COM may conclude the Agreement under promotional conditions and grant discounts, which shall be recognised appropriately in the content of the order.

The User is prohibited from modifying the Product’s appearance in any way.

Expansion of availability of the Products available on the Website does not require amendment of the Terms and Conditions under the reservation that the expansion in question in no way restricts the previous rights of the User provided in scope of the Agreement.

HID-RATION.COM is authorised to temporary delay the delivery or its parts due to temporary access to Product assortment.

5 Organisation and safety

HID-RATION.COM does not insure the Products from loss in shipment and is not held liable for any unfortunate accidents to the fullest extent permitted by commonly effective provisions of the law.

HID-RATION.COM is not held liable towards Users for improper use or neglect of health to the fullest extent permitted by commonly effective provisions of the law.

The User undertakes to use the Products as intended.

The User undertakes to obey the instruction manual.

Employees of HID-RATION.COM are not medically trained professionals. If you should have any concerns towards use of the Products, please consult your physician.

6 Payments

HID-RATION.COM reserves the right to change the Prices. The new Prices do not apply to products paid for before it takes effect.

In the event of payments made by transfer, all costs of said transfer are covered by the User; this includes commission and other extra fees charged by the bank or establishment used by the User to make the transfer/payment.

7 Complaints

When the product fails to comply with the properties listed on the Website, a consumer User may file an appropriate complaint in writing or by e-mail.

The complaint should include the following:

identification data of the individual filing the complaint in question,

subject of the complaint and the Product it covers,

circumstances justifying the complaint,

signature of the individual filing the complaint – for complaints filed in writing.

All complaints are to be filed promptly in writing or by e-mail to kontakt@hid-ration.com, no later than within 14 days of identification of the event constituting grounds of the complaint in question. If the complaint is filed by e-mail, it should be sent from the e-mail address specified in the registration card at risk of rejection.

HID-RATION.COM shall respond to complaints by e-mail to the e-mail address provided by the individual filing the complaint or in writing to the address provided by the individual filing the complaint within 30 days after receiving the complaint in question.

HID-RATION.COM may reject complaints in the following instances:

when the complaint concerns a matter clarified in the Terms and Conditions. In this instance, the complaint shall be addressed with reference to the appropriate document,

when the complaint concerns a matter clarified in the past in response to a previous complaint filed by the given User. In this instance, the complaint shall be addressed with reference to the appropriate correspondence,

when the complaint is filed by a third party who is not appropriately authorized or empowered,

when the complaint is filed later than within 14 days of identification of its cause.

Complaints shall be rejected when the product:

shows signs of use,

was opened

b) is damaged,

c) is missing any of the original permanent markings, specifically the labels and tags equipping the goods, and shows signs of removal or reattachment,

d) is not in its intact original packaging if applicable,

e) has damaged protective inserts.

If the complaint should fail to fulfil the aforementioned formalities, HID-RATION.COM shall summon the individual filing the complaint to complete said formalities within maximum seven days and instruct said individual that the complaint shall be rejected if said formalities are not completed within the established time. HID-RATION.COM shall promptly inform the individual filing the complaint of having exercised the right to reject the complaint.

8 Personal data

The information on personal data processing is available online at Hid-ration.com/polityka-prywatności

9 Changes to the Terms and Conditions

The Terms and Conditions are subject to change.

HID-RATION.COM shall inform Users of any amendments by e-mail or in writing. If the User does not cancel the service within 14 days and does not file any statement in scope of approving the amendments to the Terms and Conditions in question, said amendments are considered as approved. The amendments in question shall take effect no sooner than after 14 days following their announcement.

Amendments to the Terms and Conditions concerning entrepreneur Users take effect upon their publication on the Website.

Amendments to the Terms and Conditions and the Prices have no effect on the acts performed prior to said changes taking effect.

The Terms and Conditions do not have to be amended if HID-RATION.COM should introduce promotions, contests, or additional services with specific terms and conditions established in each instance in attachments to the Terms and Conditions.

10 Final provisions

The provisions of the Terms and Conditions guarantee entitlement of consumer rights and rights for entrepreneurs with consumer traits under unconditionally effective provisions of the law. In the event of discrepancies between the provisions of the Terms and Conditions and the aforementioned provisions of the law, the latter prevail.

All matters unregulated by the Terms and Conditions are subject to the provisions of effective Polish law.

The law governing all legal relations resulting from the Terms and Conditions is the law of Poland.

All disputes arising in scope of the Terms and Conditions where the other party is not a consumer of entrepreneur with consumer traits shall be resolved before the common court of law with jurisdiction over the registered seat of HID-RATION.COM.

Attachments to Terms and Conditions:

Privacy Policy

Complaint form

Return Form

 

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